I have a 20 years old business and all my computers were bought from Dell. I did a mistake on my last order for a couple of computers that were off the shelves next day delivery. Because we are on a business account Dell will not accept a return even if we were buying the replacement from them. Even worse is that customer Care is so bad in their responses, I am not sure they even read or know how to read the requests! I will not be using Dell again and regret beeing so loyal to a company that is now all about profits.
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