Owner of Alienwar 18x R3 laptop for 2 years. The laptop was $6000 when new. First issue should have been covered by warranty. Dell refused to come to the party we ended up in court. The issue took over twelve months to be resolved. My brand new laptop was not working over this period. Second issue replacement laptop battery. Dell is so hard to deal with I have been waiting for over a week for a reply. I have rang and e-mailed Dell several times. Solution, If you want to get any service with your laptop DO NOT BUY DELL!!!!! If you have complaints email Michael Dell himself (founder of Dell), he wont reply but it should p#ss him off michael_dell@dell.com F##k you Dell!