I would give less than 1 star if possible. We have always bought Dells, however over the last couple years, literally every pc we get has some sort of problem- black screen, blue screen, memory loss- you name it. If the problem doesn't show up on their on line diagnostics, the go to is to have you reload the OS. It is usually a hardware problem, but they refuse to fix or put you in a cycle that could last literally months. We have wasted literally hundreds of manhours on tech support- usually with no fix. I will never buy a Dell again. Too bad- it was once a good company.