If you want a Dell computer buy from a reputable retailer like John Lewis, who hold stock and have customer service. 11th Sept - I ordered a 15" Dell XPS laptop from Dell.com, with specified shipping estimate of 2-3 days. A reasonable person would then allow another 2 - 3 days for delivery. 13th Sept - Dell marks order as 'Shipped' 18th Sept - The 'last estimated shipping date' came and went, with no update from Dell. - I called them to be told they had IT problems and order was delayed, they would track it and call me back. 19th Sept - No call from Dell. I called them, to be told the same thing except 'we promise we'll be in touch' 26th Sept - Still no call or sign of my laptop. I call Dell to be told it has been dispatched from CHINA TODAY, and will be in the UK on the 5th OCTOBER from which date I can then track delivery from the courier. 26th Sept - I am offered a 7% discount as a goodwill gesture, I say all I want is the laptop that I need for work. I cancel the order and am told my refund will take 7-10 WORKING DAYS TO PROCESS. - THEY WILL HAVE HAD £1,399 OF MY MONEY FOR A MONTH HOW IS THIS LEGAL????