Brendan Burns (Scotland)
If you are a business person that travels far and wide, then the Dell is the only option I would recommend. A broken laptop is a disaster and you need help you need it now! No-matter what country you are in! I bought the business 4 year +2years support package and when I did need help they were brilliant. None of this crap about sending your laptop away for a repair. No. Within 24hrs I had an engineer on site to repair the laptop. Even if he did have trouble finding me. But that is another story. I work in forestry throughout Europe so I have always bought the Latitude range which is excellent, especially the way they stand up to the abuse that I put them through. Repairing harvesting machines in the middle of nowhere and clambering up mountains is not something that most laptops have to put up with but for us, it is part of the course including having the laptop being dropped and regularly banged! What really impressed me was the way Dell dealt with a serious problem that happened a couple of months ago. I am at the end of my service contract. I have had the laptop for 5 years. I suddenly had a reoccurring problem that Dell could not sort so after a lot of fault finding sessions they decided to replace the laptop with a similar model free of charge. No arguments. No petty forms to fill in just a professional service. – Your Dell does not work- We cannot find the fault - you have coverage – here is a new laptop! With that kind of service I will always stick with Dell and I will tell to my friends, family and business associates. Okay they are not the cheapest but it all depends on what you want and need.
6 years ago
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