I sent in my business laptop for repair, it was shipped back over a week later, still not working with a new issue. Parts were updated in my laptop with newer firmware than my hard drive, making the hard drive unusable and needing to be replaced. When I asked how can I recover the data on my old hard drive I was told I would need to contact a third party. I have a business account with Dell with overnight shipping included in my warranty for tech issues. To have to deal with more issues after a week of being at the repair center is infuriating, and the data issue sends it over the top