12/15 Tech support charge 120 $ and it did not fixed so email them to set a new support time for 12/16 4:00 PM. Never got a call so email them back about four hours of waiting time. After send email finally got a call but we were out for dinner so could not fix and they never apologized for not calling on time. So we set new appointment 12/18 at noon. We waited four hours but did not get a call so my wife went to hair place and they called still not saying sorry for not calling on time. But ths time they said they will call back four hours later. I still did not get a call. Right now i am going to bed 12/19 00:20 AM. Hopefully they not call me when I am laying on the bed.