I ordered a computer 12.6.17. after 4 to 5 delays i called it and they said it would need to be cancelled and re ordered so after an hour that was supposed to be done because the XPS i originally ordered was no longer available. however, i looked at my account today and apparently an order for my new computer has not been placed so in summary it has been over one month since i ordered my original computer, they didnt inform me that i should cancel and re order, and then when i do they didnt actually do it. may be an isolated incident, but by far the worst experience i have ever had ordering anything online. They seem unorganized. if you chat or talk on the phone they constantly bounce you around so i think these dell representatives dont feel responsible. I have basically only purchased dells my whole life, but i can say whole hearted that i think i will try another company next time.