Customer/Technical Service by Phone: The experience began poorly and went down from there. It was difficult to understand the customer service person, and he had difficulty understanding me. I had to repeat the number off of the back of the computer at least eight times. I was transferred from that person to another (again, language barrier), only to be told I must, again, be transferred. Needless to say, starting over and knowing I would get nowhere, I told the representative I was not interested and planned not to buy Dell in the future and write a negative review. He said, "It is your right..." YES, his standard message did not, even, include an apology. This was a very disappointing experience, although, not surprising.