The bottom line is the sales representatives and technicians do not speak understandable English. Trying to order a computer or get service, even with a warranty is a nightmare. You will spend hours of your time with no resolution. I’ve written 3 reviews in my fifty years on this Earth, and I feel so strongly that I need to warn everyone to go buy ANY other brand computer! Just trying to buy a laptop was one of the most frustrating experiences of my life (and i’ve taught middle school for 25 years). Please listen to all the people who have written review after review. Obviously, Dell doesn’t care about their customers and are not willing to change how they treat people.