I have copied this review from another I posted on a website since it is completely frustrating and it was truly, my worst customer service experience. My experience with their customer service has always been awful. They never try to work out a situation, or try to give me a great experience, no matter the situation or person. This time, I called Dell Support since I received a phone call saying I would be getting a refund on my warranty (a warranty that Dell made me purchase- a whole OTHER story) since Dell apparently had a bug in their software. After calling Dell and being transferred 5 separate times, I was finally transferred to the scam and fraud portion of Dell. At this time, I was very frustrated and confused as to why this person calling me knew ALL of my information that Dell had, and I politely explained this to the woman, who said her name was Janie. She refused to offer any explanation or show any empathy, so I asked for a Supervisor since Janie was of no help. She would pause, say she didn't have a supervisor, so I asked to speak to someone above her, she said there was no one, so I asked if there was anyone to speak to, to which she simply replied, "Yes, my supervisor". At this point, I felt as if she was just stringing me along, so I asked for his/her name and to be transferred over, but she said she would not do that to me. After some more arguing, I finally requested to have her supervisor call me back, and I gave her my information. The reason I am writing this review was in spite of this rude employee, who refused to help me or acknowledge my issue, and would not allow me to speak to anyone else. I work in an environment where customer service makes a company, and I have to say, with my past experiences with Dell, I can 100% say that their service and company is the worst. This time, it was just the icing on the cake. I have never dealt with a woman such as Janie, and if I ever get transferred to her again, hopefully she will be more helpful or ask to be transferred else where. Hopefully, her supervisor sees this and can properly train her on customer service, as she has none. At this point, I am not sure what to even do; I'll just hope the supervisor calls me back so this issue can be resolved.