I received a detected laptop and while still in waranty I contacted Dell for support. Took month to arrange for an engineer to come and "fix it" and this was even possible only after I took a day off from work because of their crazily inconvenient working times. The problem persisted after that and after a windows reistanll. Took another few weeks to afree on a time to come pick up the laptop from work... the courier didn't came.... and I am left with that half working laptop.... NO WORDS ..
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