I received my Dell computer in the mail and it worked just fine, but within a few days, the audio started acting funny. I’m not illiterate with computers and how they work, but I spent a couple of days trying to find the problem. Nothing worked! So I finally called Dell and a very nice customer support lady helped me through the process. Within about an hour a lot of questions, my computer was back, up and running, and putting like a silent kitten. I really appreciated their help, patience and clarity throughout the entire process. I know it depends on who your call is routed to, but I had a very wonderful experience. 10/10 reccommend.