My expensive 6 month old all-in-one desktop (XPS 7760) suddenly crashed for no apparent reason. Customer service advised me to take it to my own technician, as there was nothing they could do to help over the phone. So, my computer has been in a repair shop for 5 days, I don't know when I will get it back or whether my important data can be saved, & I will be forced to incur significant expense for the repairs. I had never had a problem with my previous Dell which was over 8 years old. Clearly, Dell's quality has deteriorated drastically, & worse, Dell refuses to stand behind its products.