Upon buying our inspiron it began to freeze up during the setup process. We contacted customer support and after them taking it over and spending over 5 hours of time we had to send it in for repair. REceived it back and it began to freeze it up during setup. Had to be sent back a second time. Received it back and it continued doing the same thing. Called customer support and asked for a manager. We asked him for a replacement and he became hostile and rude. He finally just hung up. With no resolution and no place to go but back to India I went to Best Buy where we purchased it. They tested the hardware and then installed a generic Windows 10 without Dell support attached. Voila! It now runs like a dream. Dell sucks and I will never buy another! Mike Gregory Mtgregory48@gmail.com