Dell failed to fix my computer (tampered with Ubuntu OS when I explicitly told them not to), confiscated my working power supply, and then replaced it with a physically damaged one. When they tried to ship me the correct part the next day after I complained again, they sent me one with a Chinese-style plug! The last straw was the "apology" they offered me: one-month warranty extension or a fifty-dollar coupon. I told Gilbert, the supervisor I spoke to, that this was a completely unacceptable and tone-deaf response, considering that I had been unable to work for four days because of their incompetence. I would take them to court if I had the time, but the best I can do is to simply try my luck elsewhere next time I buy a computer. Honestly, what the bleep can I buy for fifty dollars? Of late, it seems that Dell employees cannot follow even the simplest of directions. For example, I was forced to call and wait 20 minutes for Gilbert because he called my cell instead of my office line, contrary to my explicit instructions.