I own a few small businesses. I have had dell servers in the past. I needed a new server for one of my businesses so i purchases on Dell.com with expedited service. The unit was received approximately 10 days later. It came defective. We returned the defective unit to Dell. Their customer service department messed the return process up completely. They told me i should have sent it back because they made a mistake and processed as a credit rather than exchange. It took two days and having to escalate the issue to have dell correct their mistake and issue an exchange. Then they told me it would take 2 weeks to place order. I reminded them that i already had paid for the expedited service on the first unit, and would expect that to be the same for the replacement unit. Finally, after having to battle with them to make the replacement server expedited They told me, it would take a week. Well of course a week went by and guess what - no server. They then told me that the server would be delayed by a week. Then what happened - of course - it was delayed again. This went on a few times believe it or not. No straight answers - just that there was a part missing and they don't have it - we're are talking about Dell here - and they don't have a part for over a month. Over the course of a month there was delay after delay. They told me beginning of November - guess what, it is the beginning of November and still no answer as to my Dell server. I just got off the phone with them and they told me they don't have an answer - we could literally never get the server. I would have ordered from lenovo or HP if i knew Dell had deteriorated this much. They simply are not reliable anymore in my opinion. They never offered to provide me with a different server to make up for the way i was handled. I have workstations and employees that don't have proper setups because of this. it has been a nightmare for my business. Dell must address their support and earn the trust of the consumer back. We are a small business - im not sure if Dell treated their big corps the same, but if they do, cant imagine they will be getting business going forward.