Do NOT spend a single penny with this disorganization. Having attempted to place an order and 5 cancellations later I gave up. Firstly, Dell cancelled an entire order as they were short of a headset and would not contact me to see if that one item could be shipped later and then they could not get the order right on 4 more orders and cannot change an order to the correct requirement so have to cancel each time. This is a major waste of my time as I probably spent at least an hour on the phone each time. Eventually they got the replacement order right but by now the shipping date had slipped by 6 weeks and the price had gone up. Great news, not. So I had to decide whether to cancel everything or wait 6 weeks and pay a much higher price. I regrettably decided to give them one more chance which was a big mistake. So here I was waiting for delivery when Dell took over £3,600 from my account without my authorization. Then I received an email invoice for an order that was wrong from 4 weeks earlier and had been cancelled. Dell had continued to process a cancelled order and take the money from my bank account. Dell agreed they would collect the items and refund. Arrangement was made to collect and I waited in all day, only for them not to turn up. Another collection was arranged which did occur - at 7.00 in the evening. It has taken more emails than you can possibly imagine to get most of the money back but I am still waiting for an outstanding amount of £219 which has gradually increased for various reasons to over £900. I am now commencing proceedings through the court to recover the outstanding money as it seems the only option left open to me as I cannot get Dell to process the refund. As soon as the case has gone through the courts I intend getting the bailiffs in to recover the money due to me along with court and bailiff costs.