DO NOT BUY DELL • Dell i7 high end laptop – 6 mths old, 6 failed repair attempts by Dell, Dell will not honor warranty; without use of computer for three months – Dell Customer Service EXTREMELY adversarial • Problem - 6 mth old high end Dell laptop (bought Best Buy) will not wake from “sleep” mode without hard reboot • Sept 21 to Oct 5 - Dell diagnosed through remote dial in sessions –new motherboard needed • Oct 6 to 24 – sent twice to Dell - failed to fix or install motherboard • Oct 24 to present – gave up on Dell and use the option to have Best Buy (approved by Dell warranty for repair) do the work. Although clearly stated in Dell warranty as an option, Dell is refusing to approve Best Buy for the work. • Nov 9 – Dell rep Allen tells me I need to fetch computer from Best Buy and return to Dell for repair. Isn’t the definition of insanity doing the same thing the same way repeatedly and expecting different results? Thus, the computer remains at Best Buy national repair center, out of my hands in third month, obsoleting away ☹ • Summary – I’ve spent over 75 personal hours transferring computers, shipping computers, pleading with customer service – NO MORE DELL – DELL IS THE WORST CUSTOMER EXPERIENCE EVER IN MY 57 YEARS ☹