Made an online order with Dell.com. Realized that I had made a mistake and ordered the wrong item within 5 minutes of order. Website gave a order cancellation page which stated if order was not in shipping stage it could be cancelled, and after checking it's status (of course not shipped), I initiated the online cancellation within 20 minutes of purchase. Just as I submitted the cancellation my email gave me an immediate response that the cancellation could not be initiated. I tried to call Dell, within 5 minutes of the email response, hoping a representative could help initiate the cancellation, but got automated help/voice response, which told me I could not initiate a cancellation due to policy. If there's a "no cancellation" policy, then why does he website give you option to cancel? So, now, although it's not shipped, if I need to return it, I have to wait a whole month for it to arrive because shipping it is going to take a month, and once it arrives, I have 30 days to return with an CRA#, have to pay 15% restocking fees, and have it shipped back at my own cost. That's my first time customer experience with Dell, and it will be my last. Anyone else, I can warn from Dell, I will.