I had been a Dell customer for over 10 years and in March 2017 I purchased a Dell Inspiron 5000, 15", touchscreen. Over the first year I called Dell service around 3 times asking for help with its hard disk, it failed and I had to restore the whole system among other things, losing time along the way. On the third call, begore warranty period ended, I asked the person in support to change the disk. They argued that was impossible since the disk was working. Anyway, a month after warranty ended, the disk stopped working. I had to pay for it on my own, on US4120, send it for repair and not have it for a week. Last month, 20 months after purchase, its screen began ocassionally showing color bars that don't allow me to work. It has to be replaced. Of course, I won't replace it. I will change my laptop and the brand too of course. Never to be recommended anymore.