Dell is the worst company I have ever dealt with! I ordered a TV 5 weeks ago, and so far have been shipped two TVs, both with shattered screens. After the secon one, dell requested I accept a refund in stead of the TV for a third try...I agreed, and now they are telling me it will take another month to process my refund! Total BS. I am filing a dispute with the CC company so at least I can have this charge off my account so I can buy a new TV. Do not deal with these jerks!