literally spent 2 days with customer support telling them i knew the problem was a corrupt ram causing my computer to crash and blue screen, they kept saying they "understand my problem" but they had to look through all my files before doing anything so once they were done with doing a bunch of tests they wanted me to restart my computer to the point were it would take everything off of my computer and pretty much make me have to reinstall everything. i was not going to waste my time so i hung up and bought a new ram it works fine now and hasn't crashed since. moral of the story don't buy dell there customer support is atrocious.