My laptop began to move really slowly and i did a factory reset to get back to its original sertings and the computer froze, called tech support and was told eventhough i only had the laptop for 3 mnths it was not an issue they can resolve for free, i needed to spend an additional 200 plus dollars for help or a one time fee for one time support at 129 dollars. Cruel people I am a student and purchased tgis laptop for school now i will be forced to go to school to write papers and etc to use their computers, shame on DELL
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