I'm a small business that has purchased dell servers, laptops, monitors. I was just informed by a tech support person in Panama that if something goes wrong with my server after 30 days, Dell does not replace it with something new but with a "refurbished" (read used) server even if it is under warranty. My son purchased a $500 monitor that has issues and what they sent to "replace" it is dinged up, scratched and has bad pixels. This is their idea of supporting their warranty. I was just about to buy four new high end, powerful servers as my business has grown but I will never buy from Dell again. Everyone I talked to could care less. This used to be my go to company for hardware.....not any more. Very sad! Michael Dell should be ashamed to have his name attached to this version of the company.