Customer service is atrocious. Hold music is the most irritating EVER. They changed customer pay site and now my account is overdue and I spent TWO HOURS trying to resolve this simple problem. Once I was able to log in i got an error message that would not allow me to pay. Two customer service agents tried to force me to pay by phone and would not transfer me to the next agent. I refuse to pay over the phone. Now - customer service will call me in 24 to 48 hours. I will never buy a Dell computer again. The one I bought two months ago is junk and they force you to use McAffy virus "control" and every other option. I cannot turn it off no matter how I try. Frustrated beyond belief. Run.