Purchased 02-12-2014 DIRECT FROM DELL PAID VIA PAYPAL - got Marks on it then chasing customer Service since then now today is 18 DAYS - No replacement they arranged - WORST CUSTOMER SERVICE EVER CALL GO TO INDIA ( SARAVANTHI SPEAKING ) AND THEY KNOW NOTHING ABOUT UK CUSTOMERS DEALING ENVIRONMENT - PLEASE PLEASE DO NOT BUY FROM DELL - I WANT REPLACEMENT WITH THE SAME MODEL I SPEND MY TIME AND MONEY ON IT NOT REFUND - NON-SENSE - AVOID - AVOID AVOID DONT BUY PLEASEE