Bought my laptop last year. Within 2 months the battery goes bad and says no battery detected. So I sent it in, got it back and the laptop worked for a week. Then the same issue, no battery detected. Then the speakers go bad, mouse pad glitches. Send it in a second time. Got it back, my ac adapter comes back frayed and fried! Screen is popping off, mouse pad still does not work, sane with the speakers! So I send it in for a third time! The tech over the phone said it was ok that I sent in my universal adaptor from Best Buy, and that they would repair all stated above. I get a call 4 days later after they got it and said that they can’t do the repair cause I don’t have the original ac adapter! Wanted to charge me over $100 for the repair! Then the tech saw the notes and said it would take another 3-4 days. Took over a week! I get it back today, the shipping box has no damage. I open it, and some glass falls out, then I open the laptop and the screen is completely shattered and not to mention the $60 adapter I bought from Best Buy is now damaged! I spent about $900 on the laptop itself and I am furious! Now they are telling me it’ll take another 3-4 days to get back to me about what they can do for me... I will never buy another dell product ever!!!!