Dell customer service was beyond pathetic. We bought a higher end Inspiron Laptop with SSD, etc. It had major problems about a month into. I called Dell beyond 30 days, so, my request to return denied. They did fix the laptop. About 9 months later, same problem. Customer service this time was terrible. Numerous calls and three promises to ship us a box for repair and nothing. Routine barriers placed to speak with manager. Excuses to forward my call back and forth. Aweful. About two months later as a "courtesy" they had a technician come out. He had to replace the mother board. We could not wait that long, have a home business, so had to buy a new computer. Dell did not stand by their product, wasted too much of my time....will never buy from them again.