Horrible customer service! I custom ordered a PC. It was delivered a week late and had the wrong hard drive. I immediately contacted Dell. It took 2 days to get a response, then it was transferred to multiple people. After speaking with a manager I was told that the best they could do was have me return it, wait 72 hours for return to be processed, then start the ordering process over again. Why would I ever trust them to get it right the 2nd time, especially considering how difficult and unwilling to help they were with this problem. I can only imagine if I had a problem with it, after it was installed, how hard it would be to get assistance.