DO NOT BUY DELL!!!! Dell shipped me a NEW laptop that would not work, day after I got a laptop and 2 hours on the phone with support, that could not speak English, I was told that they would fix the laptop, BUT IT WILL COST ME... I try to send the laptop back, but I was told that I will get charged for the software!!! I just dont get it Dell sends me a NEW laptop that is not working, offers me to pay money to fix it and after that refuses to refund me money for the product that is not working. AGAIN DO NOT BUY DELL!!!!!