Absolutely one of the worst companies to buy computer and computer accessories from. Their webpage, Dell.ca, doesn't care anything in stock. They lie about their "4 business day shipping" because the day after you place your order, they will bump it to 8+ business days! That's 2 weeks, people!!! Their customer service is also a joke. Just trying to speak to the right person can take over 30 minutes! They will transfer you from 1 person to another and everytime you speak to a new person, they will waste your time asking the same questions before they even serve you: "What's your name? What's your address? Phone#? Order#? What's your problem?" Then they will say they can't help, and transfer you to another department only to be asked again: "What's your name? What's your address? Phone#? Order#? What's your problem?" Wow! Just wow! For a computer IT company, these people don't even have a system where they can transfer client information between departments? PATHETIC! This alone is a reason to NEVER do business with this company! Their awful customer support. And I was calm, patient and polite with each one, even if they wasted 30 minutes of my time for a single question everytime I called. What blew the lid was the final product I ever tried to purchase off their webpage! I tried to buy an Alienware mouse on a Monday. I placed the order and maybe it's my fault? I was busy all week, I didn't have time to check my emails. By Friday I decided to check my emails (Not for Dell, but because I didn't read my emails all week) and what do I see... an Order Cancelation from Dell. One single email, just saying: "No customer response." I call them, first customer support asking the same questions and unable to help. Transfers me to billing, asks me the same "name, phone, etc" questions but they are too incompetent and transfer me to the order department saying they will replace my order. Order department wastes another minute asking the same name/phone/etc questions and then says to get back my rebate I need to speak with customer support. This time they transfer me and while waiting on hold I just hang up and decided that was it. I'm done with this company. Please boycott Dell. Just read the reviews and not only mine! Thousands and THOUSANDS OF PEOPLE despise this company for their service and even products! Do not be fooled by their lower prices cause they aren't even that low! Spend the $50 more and get an ASUS or MSI laptop. Spend the extra $10 and buy a Logitech or Razer mouse. YOU WILL BE TREATED LIKE GARBAGE BY DELL!