OMG I am just stunned with how poor their customer service is!! Long story short, I was given $3,000 in credit by Dell, used it to make two orders but had to call in several times because their system kept cancelling the orders but I finally got them. Then, over the past 5 days, I've tried to order a JBL speaker using my Preferred Account, and they cancelled my order 5 times for no reason! Had me call in several times and talk to someone in India who lied to me by saying my orders wouldn't be cancelled again and it would be sent out. IT WAS CANCELLED YET AGAIN, WITH NO EXPLANATION AS TO WHY. THEN, my Rewards were taken for those cancelled orders and not returned!!!! HOW CAN CUSTOMER SERVICE BE SO BAD WITH AN "AMERICAN" COMPANY??!!!! NEVER SPENDING THERE AGAIN!!!!