Very horrible experience with customer care. I am corporate customer and still didnt got any response for my laptop from anywhere . Service centre will not accept laptop and they will ask to contact customer care. You can keep on trying wholeday no one will pick your call. My laptop is only 3 month old and suddenly 1 day laptop screen became black. Nothing was visible. From 20 days i am trying to get it fixed but no one is bothered to fix. If this is the condition for laptop under warranty what can i expect them if it will be old.