They are the WORST company I have ever had the misfortune to deal with, this is the Stratford International London surgery. They are not TRANSPARENT nor are they CLEAR & CONCISE in what the treatment entails. Even when you send them an email you can not get a CLEAR ANSWER from them, over a 2wk period I sent 10emails & still never got a full response. The staff are polite & curtious but as to the telephone operators, orry but their English talk is appalling & the phone lines terrible You get worn down by the lack of information, their main concern is getting your money rather than listening to you. I had to pay £2649 for my lower jaw teeth implant to be fitted, payment by 11Aug I sent it on 09Aug, due to banks not actioning it they never received it until 11Aug SO THE CANCELLED the 4 appointments I'd been waiting 6mths to have my teeth fitted Their cancellation said the couldnt find my payment as it only had J James on in with no client ref number. ITS A BANK TRANSFER are these people ignorant or what. The next day they emailed me wanting my bank details to return the £2649 NOTHING MENTIONED about how long this would take. I expected 2/3 days, a week has gone by yet NO MONEY. I phoned again about "where is my money" to be told by a totally unfriendly female it takes 7 - 14days TOTTALLY UNACCEPTABLE when they cancel so quickly as THEY CANT FIND my payment. DO NOT USE THIS COMPANY