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Anonymous
Awful service - please save yourself and use other platforms such as Vestiaire and Vinted. It is not worth the risk - the company provides no protection for it's customers. I paid a significant amount for an item - the item was marked as delivered by Evri including a proof of postage image of a parcel in front of a letterbox saying it had been posted (notably, my settings do not deem letterbox postage to be safe). The parcel was not on the inside when I arrived. As the courier had said the item had been delivered, they said they can offer me no compensation (as if the couriers word is without a doubt true). There is no formal complaints process and their customer service gave generic responses despite me trying several times to pursue an appeal. AVOID. I have been a loyal customer for years in both selling and buying, and have never raised any issues.
10 months ago
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Depop has a 1.3 average rating from 179 reviews