Depop Reviews

Name: Depop
Rating: 1.30

1.3 Rating 161 Reviews

6 %

of reviewers recommend Depop

Company Reviews

Questions

Metrics

1.3

Based on 161 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Depop 1 star review on 7th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DEPOP should be closed down with how bad it is! DEPOP is a SCAM for sure!!! My first account got suspended claiming the photos were not my own when In fact they were mine! A few years later I make a new account under my married name and My account got suspended for no reason within 24 hours and can’t get in to even find out. Rubbish site would not recommend at all”

Helpful Report

Posted 6 days ago

“Avoid Luanna Campos and her Depop store, "No1sghost" on Instagram I had an absolutely terrible experience with Luanna Campos. She called us "fried ass" and then had the audacity to play the victim when I tried to defend myself. After her rude comment, Luanna began harassing and bullying me on Instagram, all while refusing to take any responsibility for her actions. It's clear that she's more interested in creating drama than conducting herself with any decency. Luanna’s behavior is a classic example of someone who won’t own up to their mistakes, instead choosing to defame others to cover for her own ignorance and lack of professionalism. She’s been cropping out images and screenshots to twist the narrative, which only shows how desperate she is to avoid accountability. It’s unfortunate, but her actions speak volumes about her character. I’d strongly advise against supporting her Depop store. People like Luanna, who refuse to take responsibility for their behavior and treat others with disrespect, shouldn’t be allowed to thrive in business. Stay far away from this one—she’s not worth your time or money.”

Helpful Report

Posted 1 week ago

“I would give zero stars if I could. My son used this app and was completely ripped off by some piece of sh** loser who steals from children. His user name was codymarry80 on depop, his Instagram is resellprince_sc. Feel free to call his sorry a** out. I am moving forward with taking criminal action, filing a police report and demanding how scum like this isn't vetted. Depop has not responded to me or my son after several attempts. Criminal charges will be brought to them as well, seeing as this is a pattern for them based on reviews.”

Helpful Report

Posted 2 weeks ago

“Worst selling app I’ve used. Permanently deleted my account because it “broke our company guidelines” when I asked to see what guidelines I broke, they then couldn’t give me a full explanation. After the appeal they said the decision was final and have deleted my account which had over 11k followers. Considering the item was up for sale for 18 months before the issue, it’s comical how badly run and managed the company is. Money takes way too long to enter account. A fair few customers would break or damage intact items and even when proving the item was in perfect condition before send off, they still side with the customer giving them a full refund and me a unsellable item. STICK TO VINTED!!!”

Helpful Report

Posted 2 weeks ago

“This site is a complete joke. Poor customer service that answers your email after a few days from Great Britain. My daughter was selling many items for months then they suspended her after she used a photo from the person she bought the dress from awhile back. Everybody on DEPOP is using internet photos. Search handbags and you will see that they are all using professional photos from the luxury brand’s website. My daughter appealed 3x and begged them bc it was her only sources of income while in college. They told her that she is a danger to the depop community?! different customer reps answer each time so she gets different answers. Time for CLASS ACTION LAWSUIT.”

Helpful Report

Posted 3 weeks ago

“I purchased a pair of white jeans which arrived with a stain on them. I informed the buyer who said she had sent the jeans in perfect condition. I then informed Depop who asked for a photo, which I sent. They responded they had 'determined that the item is as described and we will not be proceeding with any further action'. They refused my any right to appeal or any refund. Total waste of money and really shocking customer service. I will NEVER use this platform again.”

Helpful Report

Posted 4 weeks ago

“I put a bag up for sale, i sold the bag, depop took their 10% fee immediately and straight after that, i got an email from Depop saying they had suspended my account due to infringement reasons. Now if i infringed the terms and conditions and my account was suspended, why wasnt the money returned to me or the buyer? No, they kept the money, which to my mind is infringement and a fraud. I would not go near this website, stay clear.”

Helpful Report

Posted 4 weeks ago

“I purchased a bracelet for $150. I never received it. I have been waiting since August 2024. When I go in the app, it just says awaiting shipment. I contacted the seller several times but I have not received an email back. This is the worst company I have ever purchased from. They are scammers. DO NOT, AND I REPEAT, DO NOT BUY FROM THEM. DO NOT WASTE YOUR MONEY!!!!!!!!”

Helpful Report

Posted 1 month ago

“I DO NOT RECOMMEND THIS PLATFORM. They will suspend your account without telling you what you violated. I listed 4 items of jewelry and they didnt violate any policies etc then week later I'm suspended. Sent several emails and they won't explain why I was suspended. So if you want drama and unprofessional customer service this is the place for you. Still haven't received any response to this day. AGAIN I DO NOT RECOMMEND THIS PLATFORM GO TO EBAY POSHMARK OR MERCARI.”

Helpful Report

Posted 1 month ago

“Ordered twice from this app one time my product wasn’t shipped for 10 days so they gave me my money back second time my product didn’t ship it’s been 2 weeks now, the seller is not answering my messages and the app is not answering my emails so it’s currently under dispute with American Express, I paid $230 for a belt and they just disappeared on me. Don’t order in this app I think most of the sellers are scammers.”

Helpful Report

Posted 1 month ago

“Terrible company and pretty sure scammers R us. Brought 2 items.Recived 0 Was told the first parcel(trainers) was delivered via tracker(I could not see the parcel anywhere on that tracker) view for 3 days still same then following day forgot to check as it says .....you will only see parcel tracked "when out on delivery " Low and behold ......the delivery was made on the 4th day and I only find out when I check the tracker on the 5th day "tracker:you received your parcel yesterday!" STRANGE....no one in my house took a parcel or nxt door or left in a safe place. Sellers disappeared,by all accounts the £80 trainers I bought were sent 2nd class ....so the insurance valve is no more than £20.if I get that!! 2.Item.........wait 10 days for response from seller(been away ......ok) wait another 3 day ....nothing so send message....receive message from buyer nxt day and depop Refund!! OK.....now have to wait 5/10 working days for this.........on the 9th day today! Let's see!!!!"😍”

Helpful Report

Posted 1 month ago

“Seller sold me faulty goods, Trainers with broken factenings. Depop wouldn't even organise a return saying item was as described. Despite many attempts to rectify this and appeal Depop continued to be unhelpfull and unsupportive. Rubbish customer service and buyer protection is worthless. Stick to eBay and Vinted. Depop sucks..”

Helpful Report

Posted 2 months ago

“Avoid at all costs! This site is full of scammers trying to get access to your bank account. And the worst thing is that Depop let them to do it. Zero protection for customers.”

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Posted 2 months ago

“My account was hacked and I couldn’t get the funds from a recent sale. I contacted Depop multiple times over 3 months to get help and have had no assistance. So frustrating!!”

Helpful Report

Posted 2 months ago

“Every time I open this app, I feel like I’m on Only Fans. I have seen two pair of tits in the past two days. I gave it three stars because I had an alright selling experience.”

Helpful Report

Posted 2 months ago

“Hackers scammers and retards run this app. I would’ve have left a 0 star review if it’d let me.”

Helpful Report

Posted 2 months ago

“depop is the worst company with the worst customer service. I purchase a $70 large HK plush and usps messed up delivering my package to an abandoned house. I contacted depop about it, they said to receive proof. Once I did so, they completely stopped responding to emails and direct messages on social medias. For 2 weeks after constantly emailing them, not one acknowledgment email was sent to me. So i went to my bank to dispute the purchase, then depop suddenly emails me saying my account may get deleted for not going straight to them? Like I went straight to you for 2 weeks. Terrible customer service, terrible company.”

Helpful Report

Posted 2 months ago

“Don’t use Depop I got banned for selling items they said were fake when they had all legit tags on them, I appeal but the dim witted customer service rep was going off the listings that probably got picked up by bots. Licenced reproduction jerseys shirts are not fake especially when made by well known brands as they are a throwback type jersey but no Depop went off the bot listings picked up. Totally fools and turkeys run the site no wonder EBay had stood the test of time plus I was sick of the ridiculous low ball offers lower than eBay and the begging to reduce prices then verbally abusing me in a direct message. Yeah not back Depop is the worse selling platform that ever existed if I could give less than one star I would. So real branded items with the legit tags are fake, um ok in what universe Depop, bunch of idiots over there when a dodo bird is smarter than these baffons !!!”

Helpful Report

Posted 2 months ago

“Deceptive listings, condescending help staff I purchased a shirt labelled as men's large. When it arrived it was clearly a minimum of two sizes too small. I proved this with multiple photos. I complained and was met with weapons grade condescension from their help person ‘Alyssa Niña C’ who told me to 'keep in mind that many items purchased on Depop may be vintage or pre-loved.' as if that would somehow alter the deception in dimensions I have encountered. After responding that this was not good enough I received another message, this time from a ‘Surelan C’, with a grammatically inept repeat that they were happy with the deceptive listing. I see that Depop have a score of 1.3 on here. I'm surprised it's that high and it wouldn't be entirely surprising if it was down to their staff desperately writing fake five star reviews. Risible joke of a company. Avoid at all costs. Photo below: Zara Large slim fit shirt for comparison on right Date of experience: 19 September 2024”

Helpful Report

Posted 2 months ago

“Bought a pair of shoes listed as W’s sizing. I already own different pairs from the same brand and these were huge compared to, they were clearly M’s. Tried to speak with the CS and explain the issue, however they said there was nothing they could do. At the question: I want to resell them but if a buyer asks “is this W’s or Ms?” What should I respond? They said to compare it with other shoes (I’ve clearly done that before the enquire 😂). However wanted to cancel my account and couldn’t because I need to wait 14 days after a transaction, quite ridiculous policy on this point. I’ve also paid for the buyer protection fee and got no help.”

Depop 1 star review on 16th September 2024

Helpful Report

Posted 2 months ago

Depop is rated 1.3 based on 161 reviews