Depop Reviews

Name: Depop
Rating: 1.32

1.3 Rating 184 Reviews

7 %

of reviewers recommend Depop

Company Reviews

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Metrics

1.3

Based on 184 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Sarah Hanna

Anonymous

Depop 1 star review on 7th December 2024

Anonymous

Anonymous // 01/01/2019

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“As a seller it is really disappointing to see the lack of help Depop Support provides even when their app is at fault and the lack of knowledge they have on thier own app. I recently had an order weigh more than what the Depop App auto calculated. When I took the package to the post office it obviously weighed more than 12 oz therefore the only solution was to buy more postage. I paid $11.40 out of pocket to have this package shipped. Since I had to buy more postage, the original Depop shipping label was covered therefore my Depop App never registered that this package shipped. If a package doesn't show shipped in the Depop app within 10 days, the buyer receives a full refund. I contacted Depop Support about this issue and they basically said there was nothing that could be done even though I provided the new shipping label, with buyers name & full address. The new label also has tracking and was delivered to the buyer. So not only did the buyer receive a $40 product fully free, I also paid $11.40 to have it shipped all because the Depop App can't calculate package sizing correctly and Depop Support has no care if their app is at fault. Terribly disappointing.”

Helpful Report

Posted 2 weeks ago

“Many of us rely on using the apps size filter to find our accurate size. I can hardly see the sizes on the tags in pictures, so I especially rely on the bold size tag. However, someone posted an inaccurate size and depop says it’s fine! Basically if someone uses THE APPS size chart, and posts the wrong size, it’s the buyers fault!”

Helpful Report

Posted 4 weeks ago

“This is the worst website i have ever used in my entire life. Bought Nike Nocta tech fleece hoodie and pants set for my son and the first time using the site. The item was smaller than expected. sent photos as they requested and to later say the wont refund me or accept a return. so it means if a paying customer buys an item then no returns? so basically they are a total scam. All customers will have to be aware of the scam”

Helpful Report

Posted 1 month ago

“It was my first and last time purchasing with this company. I went in, hoping that it would be much like eBay and Poshmark, however, they do not protect their buyers at all. I purchased a jumper that was listed as excellent condition with one stain on a pocket. What I received was an item that had bleach stains all over the front of the jumper. I sent videos and pictures right away, and then I just received an automated response that essentially it was totally fine and not a misrepresentation of an item. Had I known the actual condition of this piece, I certainly wouldn’t have purchased it. Luckily, I’m crafty enough that I will just reverse tie-dye entire thing, but that’s not what I wanted, and I would not have paid for this. Terrible seller for being dishonest and equally terrible platform for not protecting its buyers.”

Helpful Report

Posted 2 months ago

“I bought shoes that were advertised as good condition. I got the shoes and the outside looked perfect! I left a review saying so. Then I realized the inside soles were completely separated and the shoes are falling apart. I tried to send them back and sent pictures and Depop said that I damaged the shoes, and they didn’t come that way. It offended me and now I’m trying to warn other people.”

Helpful Report

Posted 2 months ago

“Unfortunately it seems I should have read reviews prior to purchasing. I was skeptical but spent almost $100 on an item that was damaged. Customer service refused to provide a refund. Horrible company with terrible customer service.”

Helpful Report

Posted 3 months ago

“There are quite a few sellers who fail to send items of clothing out after purchasing and this is very disappointing. They can also say that items were not worn but clearly are. Customer support can be bad and can spoil the experience.”

Helpful Report

Posted 3 months ago

“I dispatched a record in the exact condition that I listed it in, it arrived damaged and the buyer opened a case. Depop ignored my side of everything when I tried to dispute this case, there is no consideration for damage in transit or assistance for sellers when this occurs. Instead there was a lot of miscommunication, Depop were placing the blame on me and trying to wrap the case up neatly by ‘siding’ with the buyer. I received multiple vague emails saying ‘we have decided that the item is not as described’, which was very frustrating as I sent the item exactly as I described it and I packaged it securely to try preventing this from happening. I kept trying to explain this and I was getting nowhere. It took me hours to find out from the buyer exactly what had happened and resolve some of the confusion, but it took a lot of stress and hassle to even get there. Depop still don’t have anything in place to support me as a seller in this situation, so I have to both accept a return of a damaged item and issue a refund. I don’t expect the buyer to keep the item, but I do imagine that Depop have enough in their revenue to refund the buyer themselves, considering that the damage occurred in transit. At least it would have been helpful if they’d had some protocol to support me in opening a case against the shipping provider to claim compensation from them.”

Helpful Report

Posted 4 months ago

“If I could put zero stars I would. After seven years of using depop actively and enthusiastically, they suspended my account with bogus claims that I sold an expired cosmetic (which I didn’t) and continued to harass me to send off a parcel that was pending in the mail (havie sent it yesterday it is normal for it to take 5-7 days to arrive) even when my account had been closed down by the company. Awful customer service borderline on abuse. Horrified by the way this company handled my shop which was worked on over the last seven years with over 170 five star reviews. Shut down within an instant. Would not recommend to anyone.”

Helpful Report

Posted 4 months ago

“From the reviews even I was nervous. I didn't contact the seller before I purchased. She actually posted it in the same day I bought it. On the app it still says awaiting shipping 4 days later. So I thought it was a scam. The item has been shipped and evri have it. Best to contact the seller first and check reviews.”

Helpful Report

Posted 4 months ago

“I have gotten suspended for no reason on Depop and I had a balance still owed to me , items were shipped and delivered and they suspended my account , I have not received the money hundreds of dollars , I appealed the suspension and they said denied and this will be the last email being sent , please beware and don’t sell on this app”

Helpful Report

Posted 4 months ago

“I purchased a hoodie from a seller and was charged for the purchase. After 10 days the seller deleted their profile, never sent the item, stole my money and no one from Depop is helping me to resolve the issue. I have submitted multiple requests for assistance with no response.”

Helpful Report

Posted 4 months ago

“Now had 2 orders that one of Depop's chosen carriers (Evri) claimed to have delivered but not received my goods. This latest incident, Evri claimed to have delivered @ 00:31! I live in a block of flats with a door entry system and do not recall being g woken up at half past midnight! Unsurprisingly Depop have washed their hands of this immediately. Poor choice of carrier and even poorer customer service”

Helpful Report

Posted 5 months ago

“Decatived my account after a few days, they only sent me one email explaining why but apparently there was two... now I am owed money from them and i can't seem to get a response, shocking customer service.”

Helpful Report

Posted 5 months ago

“Sent $65 sweatshirt with holes fading and the lining of the hood hacked out. No resolution for me.”

Helpful Report

Posted 5 months ago

“depop customer service is deeply unhelpful. i work in customer service and have NEVER dreaded reaching out to a customer service team the way i dread reaching out to depop. it seems like they use pre-written responses that barely answer your question. they see the words “tracking number” and send an irrelevant “tracking number” generalized message. i shipped an item to a sweet buyer and depop shows that i haven’t shipped the item. they told me that i did not use the depop shipping label, which i did. i had usps scan the QR code depop provides. i then asked depop what their policy is for things like this, and what the refund process for the buyer is, and if there is any help for me as well since i sold a beloved sweater that now nobody has! long story short, i have refunded the buyer myself for the purchase since they never received it, but i sadly do not have the item in hand either. depop kept saying “as i mentioned in my last email” rudely, but none of their emails or responses had answered any of my questions in a helpful way. i have personally filed a claim with USPS but that never ends in any helpful resolution. i exchanged 14 or 15 back and forth emails with depop CS and not a single response was applicable or helpful in any way. just an absolute bummer. i’m out of a sweater, and my sweet buyer doesn’t have the sweater they paid for and were so excited to receive. depop really needs to upgrade their customer service policies and make it more personal, or at least make it SEEM like their representatives are actually reading your emails. makes me rethink selling on depop, and it seems like everyone else agrees. disappointing and stressful for no reason!”

Helpful Report

Posted 6 months ago

“Absolutely terrible. I ordered an item which was not as described. Depop accepted the reason for my return and I returned it. I gave them proof of postage and receipt of the returned item. Then because I didn’t receive any refund. After numerous emails Depop stopped responding. I was paying through instalments. The first instalment was not refunded and the other 2 were pending. The total being £150! I eventually had to contact Klarna who I was paying through. Klarna were great. The seller was great. Depop were terrible.”

Helpful Report

Posted 6 months ago

“I spent a full evening attempting to get set up on Depop. My drivers licence and ,passport photos..all turned down ,I scanned them over and over....no idea why,totally frustrating and nobody to contact .... that's AFTER discovering I had to download PayPal to sell on depop...I'm gonna stick to apps that don't require hours to get set up. Hated it!”

Helpful Report

Posted 7 months ago

“Made a purchase, delivery was quick but weren't happy with the product so contacted the seller and customer service, the customer support was beyond helpful, I honestly have never come across any customer support to be so supportive, responsive ever. Had issue resolved within days, got my refund and was vene been told I didn't need to return the product but I really have no intention on keeping it. It's only fair to return it since I been given the refund. Anyway, it's a trustworthy site from my personal experience.”

Helpful Report

Posted 7 months ago

“Customer service attitude, horrible close my account on item not supposed to be on there but everyone else is selling the same item. I find it very odd and customer service just does not help onto better things they need a lot of fixing and there’s tons of new 2025 platforms don’t stress yourself out on this one when they are way better ones now Everything happens for a reason.”

Helpful Report

Posted 7 months ago

Depop is rated 1.3 based on 184 reviews