Depop Reviews

1.4 Rating 115 Reviews
8 %
of reviewers recommend Depop
1.4
Based on 115 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Accurate And Undamaged Orders
Greater than 72%
Customer Service
Communication Channels
Email
Queries Resolved In
Over A Week

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Depop 1 star review on 9th April 2024
Anonymous
Depop 1 star review on 9th April 2024
Anonymous
Depop 1 star review on 8th April 2024
Anonymous
Depop 1 star review on 17th March 2023
Anonymous
Depop 1 star review on 4th January 2023
Alyssa Onyx
Depop 1 star review on 4th January 2023
Alyssa Onyx
Depop 1 star review on 4th January 2023
Alyssa Onyx
26
Anonymous
Anonymous  // 01/01/2019
Buyer scammed me and they did nothing to help.
Helpful Report
Posted 2 years ago
Do not bother with this app. I spent months putting together my shop, only to have most of it taken down because my images of MYSELF wearing my items and any photos I shot on white backdrops are apparently "stock images". I guess using nice photos or putting in any effort isn't allowed. Already contacted them by email and that hasn't helped.
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Posted 2 years ago
Did not receive the item I paid £150 for and never heard from the seller. After two months I eventually received my refund along with a very rude email from the seller. She blamed me for not telling her I had placed an order??? As a result she refused to refund additional costs such as postage. I reported her to Depop and left her a very honest review to warn others. Several weeks later and I have just received “a friendly reminder from Depop to ensure my reviews are honest, accurate and fair”. They have removed my review for this seller. Horrible experience and terrible customer service. They prefer to protect dishonest sellers and not the buyers they try to scam. I would not recommend Depop to anyone and will never use this awful site again.
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Posted 3 years ago
Depop not only remove and suspend your account for invalid reason, they also have control over trustpilot reviews, trying to manipulate reviews now even I don't trust 'trust'pilot reviews because of depop removing genuine reviews through trustpilot.
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Posted 3 years ago
Depop is run by vindictive staff who remove your account for the slightest uncalled for infringement as you are a small seller , yet they allow the big fraudsters selling fake items run amok ..please avoid as you will build up your account and they will suddenly just shut it down and will NOT even entertain your concerns ..no other company would do this ..stick to eBay , Amazon and alike..NOT DEPOP
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Posted 3 years ago
Removed all my girlfriend's items with no warning for a small hashtag policy misunderstanding. I do not recommend this app, because they treat their users (especially my sexy beautiful girlfriend) poorly. Stick to something else, unless you plan on buying clothes from my girlfriend.
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Posted 3 years ago
As another has stated, its run by vindictive staff who try to target & sabotage smaller sellers, whilst bigger ones can run amok and do what they please. Including stealing and using my photos which isnt even legal!! The past few days every item I've listed they instant removed. I've just now had another 30 removed and a email from a maria saying this is my last warning before account suspended. I replied back to her to point out where the valentino bra I'd uploaded BREACHED any rules eventually I got a reply of " this email address is not monitored message not recieved" bull she so got that message😂 noticed they show pics of items removed but not the description so you cant pick them apart. I was originally targeted by another seller on my first removals ( I knew who and confronted them) but now it's just Depop agents being petty at small sellers who will have the audacity to question them, very unprofessional, they're like vindictive kids. Actually targeting their own incomes gonna cut down some of their jobs, they're gonna be sorry when karma hits. I use to just reupload all items only a copy paste job but this time I've re uploaded only 4 I honestly cant be bothered with them no more. It's just run by malicious staff & the sites full of timewasters. I've had abuse of buyers in past but then I was the one given the warning by depop and told they're not going to say anything to the other person lol. Also be very careful they manage to steal money out of one of my bank accounts that wasnt even connected to PayPal and hadnt been in months and had never been to do with depop
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Posted 3 years ago
So many fraudulent sellers. Asking super high above retail prices for items that are not authentic. Don’t think Depop has any checks and balances or cares about consumers being scammed.
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Posted 3 years ago
Samantha - Deepop's customer service representative is terrible, she lacks basic customer service skills and knowledge.
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Posted 3 years ago
I has a very bad experience shopping on Depop. My order was delayed, item was damaged and the seller provided poor customer service. I had to file a dispute with the seller on PayPal because she refused to accept my return. She also posted very rude comments to me on PayPal. Today my feedback was removed by Depop customer service representative name Samantha who stated that the feedback I left was false! This is absolutely appalling. Will never shop on Depop again and buyers be aware!
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Posted 3 years ago
Do not buy anything from this Website!! They offer no support towards the buyer!!! - I paid through a BANK TRANSFER to the seller's account. She provided the bank details but NEVER sent out the purchase......no matter how many times I contacted her - no response!! I reported this to Depop and because I bought through "BUY" option I thought I was safe - but NO - you also have to pay through the app. Even though I could prove the money was transferred, the will not pay back the money to me! They have suspended the sellers account - but they can reopen again under a different name and email address!! no support for a fraudulent transaction!!! There are not other methods of contacting DePop only email.. I had to use Resolver to get a reply back!!
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Posted 3 years ago
A friend had a 3 year association with Depop and bought & sold many items and had well over 100 5 star reviews. Out of the blue, Depop suspended her account, and now she can’t complete her transactions and they will not listen or help. Depop is nothing more than a group of liars, cheaters, and scammers. Do NOT do business with them.
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Posted 3 years ago
great platform to purchase second-hand clothes off. Such an easy app to use.
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Posted 3 years ago
Shitty page! While singing in no explanation that your username needs to contain lower cases and no full stops. Waste of time!
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Posted 3 years ago
My friend's art was being sold without his permission. I asked the seller to remove it as it was a breach of copyright infringement. The seller refused to and got extremely defensive about it, claiming that there "was no copyright on the art" so he could "do what he wanted with it". I lost my cool in the message to him and called him a talentless opportunist. They removed my account accusing me of "abusive behaviour" - said nothing about the copyright infringing person. Absolutely and completely outrageous that they would remove the account of someone who was confronting a seller of copyrighted art!
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Posted 3 years ago
Awful app- went from loving depop to hating it. Sold an item to Australia a few weeks back and the seller started by harassing me for the tracking number so I give it to her and it doesn’t work. 2 weeks later she opens up a case saying she hasn’t received it which has caused me to have other payments on hold (£200) which is an absolute joke. She has received the item but is refusing to delete the case and it seems that PayPal is on her side. Disgusting customer service, the app is full of scams and even Got Pervy men messaging me, also to mention the 10% fee they take from you! Greedy f**kers. AVOID, LOST £200
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Posted 3 years ago
This seller sent me an empty envelope instead of the reflective sweatpants I purchased! And the worst part is I didn’t receive my money back bc PayPal ruled on her favor.
Depop 1 star review on 9th July 2020
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Posted 3 years ago
Very Horrible Experience! I have used their cooperator Hermes to send item to customers and paid shipping fees, transaction fees. Finally Hermes lost my item and Depop refused refund request. Instead, they ask me to refund to my customers??? Also I had a horrible experience when communicating with Depop customer care team. They seems outsource the service and every email replied by different people ask me the same question again and again! Extremely horrible platform with terrible service.
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Posted 3 years ago
Brand new user. Made my account. No paypal adress or any other details aside from making my loggin and name. Went to bed. Woke up to being unable to loggin or retreieve a password Emailed support. To find out I have been a user before and suspended. OH THATS NEWS TO ME? Brand new account. Clicked a link i found on google and joined depop out of the blue. Never heard of the app til that moment. They will not answer back. Nor provide proof of this. DEPOP all they have is my name and email. Wtf. Depops email to me: It looks like you’ve previously been suspended from Depop which is why you aren’t able to sign in. Having reviewed your account history and our previous correspondence, I am unable to reactivate your account due to infringement of our Terms of Use. A final decision has been made regarding this enquiry.
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Posted 3 years ago
Used app a few months back to buy a jacket for my daughter. Took seller quite a long time to post item and seller said the reason was she hadn't realised I had bought it. Anyway arrived eventually and very pleased with item. I have since attempted to buy approximately things on this app checking everytime.that item is still for sale. Haven't managed to buy one of them. Sellers don't respond or take weeks to respond. One said it was for sale but her PayPal wasn't working so was unable to sell any of her listed items. I have given up. I have never bartered just want to buy the item at the listed price. Too much like hard.work and have deleted app.
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Posted 3 years ago
Depop is rated 1.4 based on 115 reviews