“My son found this site and bought something without asking me. He's now learned his lesson about purchasing from horrible places like this. The item sat at the post office for 5 days, so I tried to get in touch, the seller said depop told him they couldn't do anything until after 10 days. He said he would contact them after 10 days. Time went by, and I forgot about this. 15 days later, I ask him again. I don't hear back. Then he responds 10 days later. They tell him I have to click something in the app saying I didn't receive the item. I go back to try to login, and the magic links won't come to my email, so I lose another 5 days waiting for their system to be fixed, then finally get all of the emails at once. I log in, takes me forever to find the "I didn't receive my item" link, and it says I'm not eligible because it's past 30 days. The tracking info literally says it is STILL at the post office. They clearly don't stand behind their sales. I wasn't shocked to see 3 stars when I searched for reviews in order to leave my own. Stay away from this business. Oh, and getting customer service support is NEAR impossible. I have reached out multiple times since this started and get AI responses back.”
“They randomly close your SELLING account with no warning.
After 6 months of selling and 450 sales, Depop sent me an email regarding copyright infringements and said I had 48 hours to fix. 2 hours later they closed my account. I can't even login to get the over $200 still due from sales. With over 1000 listings, so much wasted time and effort lost.”
“Depop did nothing when the item I purchased arrived with stains and was listed as brand new. The seller was not honest on the item they listed and they are suppose to be per Depop policy. Unfortunately Depop doesn’t hold up to their own policy and has terrible customer service even after I submitted all the photos to them. Never will I shop on this site again!”
“Horrible customer service!!! Is this app even ran by live people?!? Doesn’t seem like it! Do not sell expensive items on this app! They only ever side with the buyer never the seller and you will be out your product and your money”
“I will never use this site again! They "boosted" my sale and took out fees not expressed to me! This site sucks and not a good site to sell on!! I have found another site and have sold hundreds of dollars and I got every dime!! DePop is a RIPOFF!! Vinted is great!”
“My son sold several shoes and this company hasn't paid him he's received all the emails that the shoes were delivered and this company hasn't paid him I will be contacting BBB”
“Very Poor Seller Protection
I’ve been selling online for many years and have sold on several different resale platforms. I have never experienced a situation like this.
A buyer claimed that a dress I sold through Depop was counterfeit. I provided Depop with the original purchase receipt as documentation supporting the authenticity of the dress. Despite that, Depop approved the return.
When I received the dress back, it was not returned in the condition I sent it. Part of the dress had been cut, and it had a very strong perfume smell. I recorded myself opening the return package and documented the condition of the dress as I received it.
I reported the damage to Depop, and after everything that happened, their proposed compensation was only $25.
So I lost the sale, received my merchandise back damaged and altered, and now have a dress with significantly reduced resale value—all after providing documentation supporting the authenticity of the item.
Returns and disputes are part of selling online, and I understand that. What I cannot understand is how a seller can provide documentation, have the return approved anyway, then receive the item back damaged and be offered only $25.
This experience has seriously changed my opinion of Depop’s seller protection. Sellers should be able to trust that when they provide evidence and an item is returned in a different condition, the platform will provide meaningful protection.”
“Not a fan. Their hat I bought was too small and they didn't help me resolve. I think it may have been fake? Not sure, something seemed wrong with it. They chose not to help.”
“Absolute came avoid! They take no responsibility if something is lost
They fob you off to contact the seller when they didn’t give you seller details. They don’t show purchases in your account so it looks like you never ordered anything. If you want to lose money then using Depop is definitely the way to make that happen”
“This is a horrible platform with pathetic, super weak automated customer service. It’s a complete paradise for scam artists. You have a high chance of losing your money with zero real protection. Plenty of sellers have already figured this out, so they happily sell literal garbage.
You can’t even leave negative feedback. For example, you buy a watch, the seller ghosts you, doesn’t send anything, and completely ruins your son’s birthday — but you can’t leave a negative review because the “purchase was canceled.”
What an absolutely ridiculous, brain-dead system. I genuinely hope this company dies soon.”
“even when you contact depop about a deleted profile or product nothing is done. you have to wait the entire shippping time until they figure out your product hasnt been shipped. then they grant a redund which takes days, after youve notified them from day one profile and product was deleted.”
“They are now charging for a service fee
I accept the offer for $8 they say oh your getting $7.20 um no plus I have to pay for the package. -2 $5 dollars is really not worth my time to drive to the post office.
I will just don’t need the rest then.”
“I am convinced they hate their sellers which is so backwards since they take fees from every one of our sales and monetize off us. Whether it's them randomly taking down your items that clearly aren't counterfeit, even the ones that have tags showing in all the photos, they expect you to have a receipt to authenticate EVERY SINGLE PURCHASE! I know not one single person who will keep all their receipts for every item they buy and sell on depop nor is that ever been a qualification to sell. The customer service is so terrible, they will side with sellers who will tell you no flaws on an item then deliver you an item with makeup stains and still somehow side with the seller and not require them to offer at least a partial refund. I am getting to the point where I hate depop so much I want to flat out delete my account all together.”
“Most of my transactions have been smooth, with that said I’m sure these positive reviews come from those who haven’t had issues. If you do have an issue, however, you’re screwed. One seller listed an item as a medium when it arrived as a large. I sent depop pictures thinking it would be a simple open & shut case, but instead they said the seller was in the right & I was stuck with an item I didn’t pay for. Now they are dishonoring their 10 day policy. I purchased an item Oct 8, it has been 9 days and the time sensitive item has yet to ship. I was prepared to request a refund today but I noticed depop changed the items refund day to the 25th, giving the seller 17 days to ship without my knowledge or consent. This has to be illegal, it’s certainly unethical. Please be cautious of the five star reviews that haven’t had any issues because whether a company is good or not depends on how they handle mishaps and how they handle their own policy. Depop does not honor their own policy.”
“recently registered as a first-time seller, but the experience has been extremely frustrating due to multiple technical issues. The system was buggy—I had to select the clothing category at least ten times before it would register. I was also logged out automatically several times. After about 30 minutes of trying, I finally managed to upload a photo of my item and post it.
However, right after that, I was prompted to download the app—and as soon as I did, my account was suspended without explanation. I contacted customer support to appeal the decision, and this was the response I received:
"We appreciate you taking the time to appeal our decision.
We've reviewed the actions taken against your account and have made the decision to keep it closed."”
“As a seller it is really disappointing to see the lack of help Depop Support provides even when their app is at fault and the lack of knowledge they have on thier own app. I recently had an order weigh more than what the Depop App auto calculated. When I took the package to the post office it obviously weighed more than 12 oz therefore the only solution was to buy more postage. I paid $11.40 out of pocket to have this package shipped. Since I had to buy more postage, the original Depop shipping label was covered therefore my Depop App never registered that this package shipped. If a package doesn't show shipped in the Depop app within 10 days, the buyer receives a full refund. I contacted Depop Support about this issue and they basically said there was nothing that could be done even though I provided the new shipping label, with buyers name & full address. The new label also has tracking and was delivered to the buyer. So not only did the buyer receive a $40 product fully free, I also paid $11.40 to have it shipped all because the Depop App can't calculate package sizing correctly and Depop Support has no care if their app is at fault. Terribly disappointing.”
