Most of my transactions have been smooth, with that said I’m sure these positive reviews come from those who haven’t had issues. If you do have an issue, however, you’re screwed. One seller listed an item as a medium when it arrived as a large. I sent depop pictures thinking it would be a simple open & shut case, but instead they said the seller was in the right & I was stuck with an item I didn’t pay for. Now they are dishonoring their 10 day policy. I purchased an item Oct 8, it has been 9 days and the time sensitive item has yet to ship. I was prepared to request a refund today but I noticed depop changed the items refund day to the 25th, giving the seller 17 days to ship without my knowledge or consent. This has to be illegal, it’s certainly unethical. Please be cautious of the five star reviews that haven’t had any issues because whether a company is good or not depends on how they handle mishaps and how they handle their own policy. Depop does not honor their own policy.