I dispatched a record in the exact condition that I listed it in, it arrived damaged and the buyer opened a case. Depop ignored my side of everything when I tried to dispute this case, there is no consideration for damage in transit or assistance for sellers when this occurs. Instead there was a lot of miscommunication, Depop were placing the blame on me and trying to wrap the case up neatly by ‘siding’ with the buyer. I received multiple vague emails saying ‘we have decided that the item is not as described’, which was very frustrating as I sent the item exactly as I described it and I packaged it securely to try preventing this from happening. I kept trying to explain this and I was getting nowhere. It took me hours to find out from the buyer exactly what had happened and resolve some of the confusion, but it took a lot of stress and hassle to even get there. Depop still don’t have anything in place to support me as a seller in this situation, so I have to both accept a return of a damaged item and issue a refund. I don’t expect the buyer to keep the item, but I do imagine that Depop have enough in their revenue to refund the buyer themselves, considering that the damage occurred in transit. At least it would have been helpful if they’d had some protocol to support me in opening a case against the shipping provider to claim compensation from them.