If I could leave no stars I would. I have never been so frustrated and annoyed at a company for a long time.
Two orders made for 2 different size house signs. 1 sign as ordered. The smaller of the 2 was completely the wrong address. In fact it was the default address on the design maker facility you could use. On checking my order, this was Design a Signs mistake not mine. My order clearly stated my address on both signs. Spoke to Luke White and he asked me to take a photo of the wrong sign and send it to him. Reply sent saying a new one would be made and sent out to me ASAP. THAT WAS 7 WEEKS AGO! No more communications from them at all. Frequent phone calls from me and all I’m being told is my new sign was sent, despite them never sending me a tracking number. A third sign then being made ASAP and sent to me. I asked Luke White to give me the tracking number and alas no number and in fact when I phoned I was told the sign was never collected,
Personally I would recommend people go somewhere else and buy your house sign as this company is clearly a circus and cannot manage their own errors. Orders are not checked before being sent out. I would hate to think how a customer made error would be dealt with. Avoid this company.
5 years ago
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