Appalling company, who can not tell the truth, do not follow up with refunds, and use terrible carriers. After paying for 48 hour service on 29th November, I got a message to say the sign would be dispatched 11 days later. Wrote an email back to help which was never answered. Used live chat for help and told that email was auto-generated, and that they has already dispatched the item. Called up a week later, and they said the courier (ATP) had held the item because it was a busy time of year, but that it would be there later in the week (3 days later). Asked for 48 hour dispatch fee to be refunded, which the operator cheerfully said would come back. 2 weeks later and that refund was never made (bank confirms it is not pending). Nothing delivered by that Friday. Courier got in touch 2 weeks later, to say they had it but someone would have to be in all day (no time slots = cheap service even though postage is £14.95 for a 10kg item). Courier then did not deliver even though I had people in all day waiting for it. Courier flatly deny they had it until a day before, and also unapologetic about not delivering on the day promised (chased up delivery 3 times on that day and told it was on the van). Called at 5pm on 20th December (this was originally order 48 hour special dispatch on 29th November) to get a recorded message saying they were away for Christmas and New Year, back 2nd January. The service is terrible, but being lied to about the email being autogenerated, then the refund and now they are closed early after only dispatching an order the day before 18 days late. I told the courier to send it back and with tell the bank to get this back. Being lied to is just not on. Being told to stay in all day and into the night by the courier who's hub is 10 miles from my house and then not getting here is outrageous. Taking the entirety of December to not fulfil an order "because it is a busy time of year" in this day and age is crazy. I have gone to my local ironmonger, and they will get me a sign for my gate in 5 days, should have done that in the first place.