Ordered my sign on the 8th of January. It I left it two weeks to start to wonder where my sign was. Checked junk emails etc, nothing there. Rang them and eventually spoke to a rep. Who blamed Royal mail. Straight after this phone I had a confirmation email saying my sign had been processed ( so not sure how they could blame Royal mail ) it's now the 1st of Feb 2020 and still nothing to say it's been despatched or anything. After a bit of digging I find the reviews and they all seem to say the same thing. I'm now still trying to get hold of them to chase my order up. I could of gone to a guarry dug the slate up processed it and carved it quicker then these nuggets Shocking shocking company