House sign arrived in good time. Unfortunately, it has been defaced by several scratches moreover there was £2 charge from Post Office as there was not sufficient postage from the sender, see attached photos. I have written to inform you on December 23 of this unfortunate services we have received on the very first instance using your services. To date there hasn’t been any response from you apart from this email asking for our opinion so here it is. This might be forgivable as there has been a long period of festivities. Hoping this might nudge the customer services to take heed.