After months providing information because my account does not work, they don't know what to do and ate blaming it on me! After reviewing the situation and the correspondence to date, it appears we've encountered a standstill in progressing with your request. Despite our efforts and repeated requests for specific information to assist you effectively, the responses received have not enabled us to move forward with a resolution. As such, and with all due consideration, we find ourselves in the position where we can no longer pursue your current request further. This decision does not come lightly, as our goal has always been to provide comprehensive support to all our customers.