“I recently had the pleasure of acquiring a pair of Desigual sneakers during my visit to Spain, and I must say, they are by far the most outstanding footwear I’ve ever owned. The comfort they provide is unparalleled, offering a seamless fit that feels custom-made for my feet. What truly sets them apart, however, is their design—vibrant yet refined, with a masterful fusion of bold colors and artistic detail. Not only do they stand out aesthetically, but they also deliver on practicality and durability at a very reasonable price point. In my experience, they rival even the most prestigious global brands in both style and functionality. A true gem of modern footwear.
Jose Luis
Delray Beach,Fl USA 🇺🇸”
“I purchased a dress from Desigual. While I loved it the sleeves were too tight and I had to return it. I had purchased the largest size. The customer service I received was excellent. I called and while no one was available immediately, I did get a call back within a few days. The person assisted me on the return process. My credit card was refunded within a week of me dropping the dress at Canada Post (paid for by Desigual). Excellent customer service. And I love their clothing. Have bought many dresses for my granddaughter. They have been passed on to several other grandchildren.”
“I had the worse experience with The Ring Mall Desigual . I had spend a lots of money and went back just to exchange for a smaller size as what I got was big for my brother , however Stoyanova refused and it was so rude with me she even said she doesn’t care and she has no time to talk!
I have requested for the Manager contact number, she again refused to give me.
I will never ever recommend to anyone this shop even if it’s my favorite. !!!”
“This company is a scam. I placed to orders did not receive item.they have a phone number that does not work. It says they are too busy to answer the phone. Yes they are too busy taking your money and not supplying merchandise. I have contacted the company several times no response”
“First of all prices are astronomically high and unjustified!!! I tried to buy couple of times discounted clothes but never completed the order because when you add to cart discounted item it immediately adds shipping fee which at the end is the same as I would buy an item with the original price. Doesn't make any sense! The discounts are not real. There is no really a discount, they do everything the way to sell at the end with the original price. More so if you want to talk to virtual assistant it is never possible, it designed in such a way that you always have to come back to an initial menu and eventually no one talks to you. Never thought that this brand can have such a poor and low class service taking into account the their prices. Avoid forever!!!”
“I bought some sandals for 60 euros, originally priced at 80 euros. Unfortunately, they are very painful to wear. I wore them for a day, thinking they would be comfortable considering their price, but they didn't. At the end of the day i culd barely walk with them on. Now, the store won't accept my return. Waste of my money!”
“I am locked out of my account and cannot make any purchase. I even lost the ability to use existing credit. After months of emails with them, this is what I got! Incredibly bad service.
'After reviewing the situation and the correspondence to date, it appears we've encountered a standstill in progressing with your request. Despite our efforts and repeated requests for specific information to assist you effectively, the responses received have not enabled us to move forward with a resolution.
As such, and with all due consideration, we find ourselves in the position where we can no longer pursue your current request further. This decision does not come lightly, as our goal has always been to provide comprehensive support to all our customers.'
Update. After I wrote here they contacted me saying they would merge the old into a new account. Today I got this "Unfortunately it is not possible to merge these 2 accounts as they are in different currencies.
Sorry for any inconvenience this may cause.
Please reach out if you have any further questions." What does it even mean? I have always bought in pounds, you can use the same account for every country and currency!! This has taken months. Really disappointed; never buy from them!!!!”
“After months providing information because my account does not work, they don't know what to do and ate blaming it on me!
After reviewing the situation and the correspondence to date, it appears we've encountered a standstill in progressing with your request. Despite our efforts and repeated requests for specific information to assist you effectively, the responses received have not enabled us to move forward with a resolution.
As such, and with all due consideration, we find ourselves in the position where we can no longer pursue your current request further. This decision does not come lightly, as our goal has always been to provide comprehensive support to all our customers.”
“Desigual sold me a faulty item, and despite providing proof multiple times, they refuse to respond and resolve this issue! Expensive, rubbish items with really poor customer service. Never buy from them.”
“I like to share my experience with online order at Desigual. it used to be easy. straight forward without complications. my last order was a disaster: received an email with special offers. placed order. paid. 1 week no news. the order said: delicacy delivery within 5 days. i called twice. be informed only 1 item has left. the other is not available. this item will be canceled . i must request: to be informed when available again. not even 24 hrs after the cancellation received a messages 2 jackets are available but now I have to pay postage b4 I din not have to. i immediately called desigual. while i spoke to a lady both jackets are no longer available. i call this kind of bussiness: consumer trapping”
“Did not return my money Faulty returns process.
I returned several items well within the date. This company miscounted my returns. Logged incorrect products as returns. Refunded me less money than what was due. They failed to recognize their failures and breach of my consumer rights. I have been chasing them for weeks for the money due to me and there is no response and no action.”
“I have not been refunded for the 3 items I returned. I want a refund. Relevant info are given below. Order number: GE190128****ES Item: Slim arty T-shirt Ref: 21WWTK521001XL Order: GE192186****ES Item 1: Slim arty T-shirt Ref: 21WWTK521001M Item 2: Slim arty T-shirt Ref: 21WWTK521001S”
“I made an online order in Desigual twice. Both times my orders were not delivered by the store. Also I found that my orders were cancelled after chasing this store in three weeks time.
The worst service ever.”
“Door een fout van desigual zijn ten onrechte hoge aanmaningskosten in rekening gebracht. Er wordt niwt meegedacht over een oplossing.
Zeer slechte klantenservice.
Ik bestel hier nooit meer, ondanks dat ik de kleding heel leuk vind!”
“I have ordered a parcel on line on 15th of June, they have lost it, and after 38 days they still don't give me a refund. The customer service is not helpful at all”
