“After months providing information because my account does not work, they don't know what to do and ate blaming it on me!
After reviewing the situation and the correspondence to date, it appears we've encountered a standstill in progressing with your request. Despite our efforts and repeated requests for specific information to assist you effectively, the responses received have not enabled us to move forward with a resolution.
As such, and with all due consideration, we find ourselves in the position where we can no longer pursue your current request further. This decision does not come lightly, as our goal has always been to provide comprehensive support to all our customers.”
“Desigual sold me a faulty item, and despite providing proof multiple times, they refuse to respond and resolve this issue! Expensive, rubbish items with really poor customer service. Never buy from them.”
“I like to share my experience with online order at Desigual. it used to be easy. straight forward without complications. my last order was a disaster: received an email with special offers. placed order. paid. 1 week no news. the order said: delicacy delivery within 5 days. i called twice. be informed only 1 item has left. the other is not available. this item will be canceled . i must request: to be informed when available again. not even 24 hrs after the cancellation received a messages 2 jackets are available but now I have to pay postage b4 I din not have to. i immediately called desigual. while i spoke to a lady both jackets are no longer available. i call this kind of bussiness: consumer trapping”
“Did not return my money Faulty returns process.
I returned several items well within the date. This company miscounted my returns. Logged incorrect products as returns. Refunded me less money than what was due. They failed to recognize their failures and breach of my consumer rights. I have been chasing them for weeks for the money due to me and there is no response and no action.”
“I have not been refunded for the 3 items I returned. I want a refund. Relevant info are given below. Order number: GE190128****ES Item: Slim arty T-shirt Ref: 21WWTK521001XL Order: GE192186****ES Item 1: Slim arty T-shirt Ref: 21WWTK521001M Item 2: Slim arty T-shirt Ref: 21WWTK521001S”
“I made an online order in Desigual twice. Both times my orders were not delivered by the store. Also I found that my orders were cancelled after chasing this store in three weeks time.
The worst service ever.”
“Door een fout van desigual zijn ten onrechte hoge aanmaningskosten in rekening gebracht. Er wordt niwt meegedacht over een oplossing.
Zeer slechte klantenservice.
Ik bestel hier nooit meer, ondanks dat ik de kleding heel leuk vind!”
“I have ordered a parcel on line on 15th of June, they have lost it, and after 38 days they still don't give me a refund. The customer service is not helpful at all”
