I purchased a dress from Desigual. While I loved it the sleeves were too tight and I had to return it. I had purchased the largest size. The customer service I received was excellent. I called and while no one was available immediately, I did get a call back within a few days. The person assisted me on the return process. My credit card was refunded within a week of me dropping the dress at Canada Post (paid for by Desigual). Excellent customer service. And I love their clothing. Have bought many dresses for my granddaughter. They have been passed on to several other grandchildren.