I store they were very good. I ordered in mid Aug and was told 10 weeks delivery. In Sept I tried to cancel as I lost my job and couldn't afford it also found out I was to be a grandma and the sofa was velvet so not good with a little one.The delivery date was extended and extended and I finally received it mid Dec. There is no getting out of the contract as they say your sofa is bespoke ( just like the one Instore). I love my sofa however I would never order from them again. The wait is too long, the sofa is overpriced and customer care after sales is very bad.